Refund policy

Welcome to BelleViora. We are committed to providing high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We proudly offer a 30-day return policy on all eligible purchases.

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, tags, and accessories.
  • Not show signs of wear, damage, alteration, or misuse.
  • Be returned in resalable condition.

Items returned without prior authorization may not be accepted.

Free Returns

BelleViora offers free returns for eligible products within 30 days of delivery.

If your return request is approved, we will provide return instructions. Depending on your location, a prepaid return shipping label may be provided or reasonable return shipping costs may be reimbursed.

Please do not send any item back without contacting our support team first.

How to Start a Return

To request a return, please contact our Customer Support Team.

Email: support@belleviora.online

Please include:

  • Full name
  • Order number
  • Email used for the purchase
  • Reason for the return
  • Photos (if the item arrived damaged, defective, or incorrect)

Our team will review your request and respond within 1–2 business days.

Refund Policy

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.

Please note that processing times may vary between banks and payment services.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged during shipping
  • Defective
  • Missing parts
  • Incorrect item received

Please contact us within 7 days of delivery.

To speed up the resolution process, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Depending on the situation, we may offer:

  • A full refund
  • A replacement
  • Store credit
  • Another appropriate solution

There is no additional cost to you for approved claims.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has not entered fulfillment, you will receive a full refund.

Once an order has been shipped, it can no longer be canceled. However, you may request a return after delivery under our Return Policy.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain products may not be eligible for return, including but not limited to:

  • Personalized or custom-made items
  • Gift cards
  • Final sale or clearance items
  • Products marked as non-returnable
  • Items damaged due to misuse, accidents, or improper care

These exclusions apply unless the item is defective or incorrectly supplied.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, or style, please return your eligible item for a refund and place a new order.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, please contact us.

Return Shipping

For approved returns covered under our policy, BelleViora offers free returns.

Items returned without authorization may be refused.

Customers remain responsible for ensuring returned items are properly packaged to avoid damage during transit.

Fraud Prevention

BelleViora reserves the right to refuse returns or refunds in cases involving:

  • Abuse of our return policy
  • Excessive return activity
  • Fraudulent claims
  • Returned items that do not meet our eligibility requirements

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

BelleViora

Website: belleviora.online

Email: support@belleviora.online

Phone: +1 250 540-8185

Business Address:

650 Bluenose Rd

Vernon, BC V1B 3E7

Canada

We are committed to making every shopping experience with BelleViora enjoyable, secure, and worry-free. Thank you for choosing us.