Contact information

At BelleViora, customer satisfaction is our highest priority. Whether you have questions about our products, your order, shipping, returns, or any other inquiry, our dedicated customer support team is always ready to assist you.

We strive to provide friendly, professional, and timely support to ensure every shopping experience is enjoyable and worry-free.

Business Address

BelleViora

650 Bluenose Rd

Vernon, BC V1B 3E7

Canada

Customer Support

Email

support@belleviora.online

Phone

+1 250 540-8185

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (Pacific Time)

Closed on weekends and major public holidays.

Response Time

We aim to respond to all customer inquiries within 24 business hours.

During holidays, promotional campaigns, or periods of unusually high demand, response times may be slightly longer. We appreciate your patience and understanding.

Order Assistance

If you need help regarding an existing order, please include the following information in your email:

Full Name
Order Number
Email Address Used for Purchase
Description of Your Inquiry

Providing these details helps us process your request more efficiently.

Product Questions

If you have questions before placing an order, we're happy to help with:

Product recommendations
Product specifications
Availability
Order status
Shipping information
Return and refund questions
General shopping assistance

Our goal is to help you shop with confidence.

Shipping & Delivery Support

If your shipment is delayed, marked as delivered but cannot be located, or arrives damaged, please contact us as soon as possible.

To assist with shipping-related inquiries, please provide:

Order Number
Tracking Number (if available)
Photos (for damaged items)
A brief description of the issue

Our support team will work with you to find the best possible solution.

Returns & Refunds

BelleViora proudly offers a 30-Day Free Return & Refund Policy for eligible products.

If you wish to request a return or refund, please contact us before sending any item back.

Complete return instructions will be provided after your request has been reviewed.

For full details, please refer to our Return & Refund Policy.

Wholesale & Business Inquiries

For partnership opportunities, wholesale inquiries, media requests, or other business-related matters, please contact us via email.

Business Email

support@belleviora.online

Privacy & Security

Your privacy is important to us.

Any personal information you provide when contacting BelleViora will be handled securely and used solely for customer service and business purposes in accordance with our Privacy Policy.

We never sell or misuse customer information.

Stay Connected

Visit our website anytime to explore our newest collections of elegant hair accessories and discover timeless styles designed to complement every occasion.

Website:

belleviora.online